Designing new health services

Designing an improved health service – Press releases – NESTA
Designing an improved health service03/08/2005
“Designers have mindsets that are constantly seeking ways of creating something new.”
The companies, who have been supported by NESTA’s Creative Pioneer Programme, have now published their findings in a new NHS Report, Designs on Health 2005 (PDF, 1.72MB).
Ideas include using community hubs [...]

On Service Design

Service vs. Product Design
Service vs. Product DesignAll the cool kids, when not talking about design thinking, are talking about service design these days. In case, like me, you’re not one of the cool kids, service design is “the field concerned with the development of services to meet specific needs” (Shedroff) focusing on “customer experiences in [...]

Desin Research and Social Innovation

Ezio Manzini’s blog » Design research for sustainable social innovation
Over the past hundred years, even when driven by the most positive intentions, designers have been active promoters of the ideas of wellbeing and ways of living that we have recently and dramatically discovered to be unsustainable. That is, designers have mainly been part [...]