The report argues that it is time to “move from an NHS that has rightly focused on increasing the quantity of care to one that focuses on improving the quality of care”. For Darzi, quality is not merely about doing the same things better, but about creating personalised services.
The move from quantity of services to quality of services involves switching attention from the productive capability of the NHS machine (how many cancer patients can we treat with these resources?) to the ability of NHS services to meet the needs of patients and the public (how can we support the health needs of each and every person in Britain in a timely manner?).
What is needed is a new way of thinking about services that starts with the individual not the organisation. We call this Service Thinking.