Consuming health services

Historically, a greater focus upon technology has suppressed the discourse of access (Candi 2007).

In health care projects, service design has benefited the client, often a publicly owned organization (Cottam and Leadbeater 2004).

Extending such a paradigm of practice, producer-side thinking, into disadvantaged communities often leads to unintended consequences such as the exploitation of rural-poor communities. (Goodman 1968; Whitehead, Dahlgren et al. 2001; Wagstaff 2002).

Models: push model, pull model

Oppositions: Centralized funding versus User Pays model, entitlement versus consumption

Published by

Soumitri Varadarajan

Soumitri lives in Melbourne, Australia - #probonodesign #codesign #sustainability #patientexperience #quantifiedself #mdg

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